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Domain Search Incident

Mar 24 at 04:00am HDT
Affected services
Person by Email
Company by Domain

Resolved
Mar 24 at 04:00am HDT

We encountered a temporary issue affecting the Person Search and Domain Search functionalities on our platform. This was caused by an upstream problem with one of our SERP providers, which impacted our ability to return complete results during the affected period.

We temporarily disabled queries from the affected provider and rerouted traffic to our backup systems. The impacted services have since been restored to full functionality. We are actively monitoring system performance to ensure stability. A review of provider monitoring thresholds is underway.

We sincerely apologize for any inconvenience this may have caused. Ensuring the reliability of our services is a top priority, and we are taking steps to prevent similar issues in the future.