API unavailable: 204 or 500 errors
Resolved
Jun 03 at 07:17am HDT
Between 08:00 AM and 4:00 PM UTC on June 3, 2025, all API endpoints experienced temporary failures, returning either 204 or 500 errors. The issue was caused by an incorrect deployment to our server infrastructure. This push introduced changes that could not be rolled back cleanly, requiring us to manually delete and recreate all production instances.
Importantly, this incident was not related to any external data sources — the root cause was strictly internal and due to an infrastructure misconfiguration on our side.
We attempted multiple rollbacks which failed then we manually deleted and recreated our production instances to restore service.
Full service was restored by 04:00 PM UTC.
A faulty push passed our staging environment, which did not accurately reflect our production scale and traffic. The resulting discrepancies caused critical issues once deployed live.
To prevent this from happening again, we are:
Improving the parity between our staging and production environments.
Allocating more resources to staging to better simulate real-world load and performance.
Affected services
Person by URL
Person by Email
Company by URL
Company by Domain
Person's Posts by URL
Company's Posts by URL
Jobs Search by Keywords
Person's Post Details by Activity Id
Person's Post Comments by Activity Id
Person's Post Reactions by Activity Id
Person's Post Reposts by Activity Id
Company's Post Details by Activity Id
Company's Post Comments by Activity Id
Company's Post Reactions by Activity Id
Company's Post Reposts by Activity Id