Previous incidents
Urgent maintenance: inconsistent results detected
Resolved Oct 21 at 06:02am HDT
Between 2:00 PM and 3:00 PM UTC, we detected instability in our production environment.
To prevent inconsistent results on persons endpoints, we temporarily placed the API in maintenance mode for one hour.
The production environment is now fully stabilized, and our team continues to closely monitor the situation.
Incident Report – October 8th, 2025
Resolved Oct 08 at 12:22am HDT
We experienced a production outage caused by an issue with one of our hosting provider, impacting all services from 08:00 UTC to 09:10 UTC.
Our team immediately contacted the provider, restarted all services, and redeployed the full production environment. Once the redeployment was completed, all systems returned to normal and have been fully stable since.
Timeout Errors on Production
Resolved Oct 03 at 06:50am HDT
Between 16:57 and 17:31 CEST on 2025-10-03, our services were down because of a migration-relation job which crashed our whole production. Roll-back successful within 30min and fully live again.
All API endpoints unavailable
Resolved Aug 23 at 08:50pm HDT
Resolved Aug 24 at 11:00 AM CEST
Between 7:47 AM and 11:00 AM CEST on August 24, 2025, all API endpoints were unavailable. Monitoring confirmed complete service outage during this window.
The root cause was an upstream provider-side infrastructure issue. Service were resumed after Technical Team implemented the necessary fixes.
High number of 500 errors in production
Resolved Aug 22 at 07:30am HDT
Resolved Aug 22 at 09:51 PM CEST
Between 6:30 PM and 9:51 PM CEST on August 22, 2025, production systems experienced an elevated number of HTTP 500 errors. The disruption was traced back to an outage at the provider’s ISP, which caused connectivity issues and service instability.
Service was fully restored once the provider resolved the issue. No changes were deployed on our side during this time.